![]() ![]() ![]() INCLUDING EARRINGS, NECKLACES, BRACLETS, HAIRBANDS, HATS, HAIRCLIPS, BAGS, HANDBAGS, CLUTCHES, BELTS. If you return an item that has shown signs of being worn the item wll be sent back to the customer at your cost and you will be invoiced for the postage fee. If you return items out of this time period you will be issued a store credit. The returns period starts from the day your item is dispatched. Goods must be back with us by the 14 th day. We operate a STRICT 14-day return policy (including bank holidays and weekends). Once we receive your return your refund will be processed within 5-7 working days. International returns need to be sent to the below address at your own cost: Please note this service is for UK customers only, if you use this service £2.50 will be deducted from your refund to cover the postage costs. Don't forget to use the # in front of your order number on the royal mail form. To make your return process as easy as possible please use the link below:Īll returns must enclose a completed Returns Form supplied in the original package. If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection. Customs policies vary widely from country to country you may want to contact your local customs office for further information. We have no control over these charges and cannot predict what they may be. These charges must be paid by the recipient of the parcel. In this instance please expect your delivery on the next working day.Īll shipping is now made with DHL EXPRESS 3-5 working daysĪny customs or import duties are charged once the parcel reaches its destination country. Unfortunately we cannot deliver on a bank holiday. Please ensure all the details you provide are correct for shipping, email and mobile number details so you can be text and emailed. We are quite flexible so please do let us know before 1pm of any change of addresses. Please leave a note while making your payment if you would like us to leave it with a neighbour, or in a safe place. It is up the customer to know they have a parcel coming and liase with thier local post office to receive this. Please note we are not responsbile for the parcel if the royal mail do not leave a card. If you are not around to take delivery of your parcel, Royal Mail will leave a note with further instructions. For all UK deliveries we use Royal Mail trackable deliveries.Ī signature will be required upon receipt. please note we do not dispatch on Saturdays, Sundays & bank holidays Any orders not purchased within this time frame will be cancelled and the you will receive store credit to your account.įREE SHIPPING ON ORDERS OVER £150 ARE SENT STANDARD DELIVERYĪNY ORDERS OVER £250 ARE SENT NEXT DAY DELIVERY Orders must be picked within 14 days from purchase. ![]()
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